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  Rules & Regulations
  Reservation Rules
 
Reservation done 60 days in advance.
Reservation time from 7.00 hrs to 21.00 hrs at all reservation center.
Half ticket for children 3 yrs above but below 12 yrs, children above 130cms Height will be charged full fare, other wise original age proof certificate to be produced at the time journey.
The reserved Journey tickets are not transferable and can not be preponed or postponed.
We follow Railway timings.
The Lay out of the vehicle may be varied due to some unavoidable circumstances. How ever, the selected seat numbers will not be changed.
Differently abled persons and their Escorts:
Differently abled persons have to mention their valid ID card (issued by Govt.,) details while making Online Ticket Reservation. At the time of boarding the vehicle, a photocopy of the disablity Certificate has to be handed over to the Conductor and also the Original Certificate has to be carried by the Differently Abled person and shown to the Conductor. If any Escort is accompanying with the Differently abled person, the ID proof of such escort has also to be produced to the conductor.
Senior Citizens:
At the time of boarding the vehicle, photocopy of the Age Proof ID has to be handed over to the Conductor and also have to produce Original Age Proof ID Cards like PAN card, Voter's ID, Driving license, Passport, Ration card, etc.
e-Ticket and Mobile Ticket Passengers must carry a printed ticket at the time of journey.
If the passenger is traveling with 'e-Ticket / Mobile Ticket', he will have to produce the Original Identity Card mentioned in the 'e-Ticket / Mobile Ticket ' at the time of journey.
Refund rules in respect of journey tickets for E-ticket and M ticket
 
Before 48 hours of the schedule time of departure of
the bus from the origin point.
10 % deduction of fare
Between 24 Hrs and 48 Hrs of the schedule time of
departure of the bus from the origin point.
20 % deduction of fare
Between 60 minutes and 24 Hrs of the schedule time of
departure of the bus from the origin point.
25 % deduction of fare
Cancellation of e-ticket / Mobile tickets is allowed only up to One (1) hour before the scheduled departure of the bus service from the Origin Point. After that cancellation will not be allowed.
If the service is cancelled by TNSTC (or other STUs) for operational reasons, refund applicable will be made to the concerned Credit card / Internet banking account only.
For more details please see Terms & Conditions page.
 

In case of any service was cancelled by TNSTC's due to unavoidable circumstances and no alternate service was operated in place of the Cancelled services, then the passengers reserved in that particular service  can get the refund by sending a refund claim letter along with the
e-ticket copy to:

The Deputy Manager (commercial),
State Express Transport Corporation Tamil Nadu Ltd., 
"Thiruvalluvar House"
No.2, Pallavan salai,
Chennai - 600002.

  *Conditions Apply
  For Bank Queries: pgsupport@billdesk.com
 
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