TNSTC

Before 48 hours of the schedule time of departure of
the bus from the origin point.

10% deduction of fare

Between 24 Hrs and 48 Hrs of the schedule time of
departure of the bus from the origin point.

20 % deduction of fare

Between 60 minutes and 24 Hrs of the schedule time of
departure of the bus from the origin point.

25 % deduction of fare

Reservation Fee and other applicable charges will not be refunded under any circumstances.

Cancellation of e-ticket / Mobile tickets is allowed only up to One (1) hour before the scheduled departure of the bus service from the Origin Point. After that cancellation will not be allowed.
Further, cancellation can be done only before 9 PM for the current date journey after 10 PM and next day journey before 7 AM

All refunds related to E-Tickets and M-tickets will be refunded to the concerned Credit card / Bank Account only within 14 bank working days. The time taken for transfer of amount to customer account depends on the concerned bank's policy. SETC is not responsible for the bank side delay.
If the service is cancelled by TNSTC for operational reasons, refund applicable will be made to the concerned Credit Card / Bank Account only after receiving refund claim letter from the customer.

In case the ETicket was not booked but amount debited from your Bank account or Credit / Debit card, the amount would be credited back to your account / card within 15 working days.
In case the amount is not credited in 15 working days, please send a refund request letter to the Commercial Manager in the address below, quoting your User ID and Booking reference number (OB Number) of the transaction.
SETC will not be responsible for refund delays from Bank side.

Online Ticket Reservation Receipt (TDR Request)