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   Rules & Regulations
Rules & Regulations / Reservation Rules
Reservation done 60 days in advance.
Reservation time from 06.00 hrs to 22.00 hrs at reservation centers *.
Half ticket for children 3 yrs above but below 12 yrs, children above 130cms Height will be charged full fare, other wise original age proof certificate to be produced at the time journey.
The reserved Journey tickets are not transferable and can not be preponed or postponed.
We follow Railway timings.
The Lay out of the vehicle may be varied due to some unavoidable circumstances. How ever, the selected seat numbers will not be changed.
Any concession will be given only on the basic fare, excluding reservation fee and other applicable charges.
The reservation passengers are requested to report before the conductor / time office 15 minutes before the departure time.
Differently abled persons and their Escorts:
Differently abled persons have to mention their valid ID card (issued by Govt.,) details while making Online Ticket Reservation. At the time of boarding the vehicle, a photocopy of the disablity Certificate has to be handed over to the Conductor and also the Original Certificate has to be carried by the Differently Abled person and shown to the Conductor. If any Escort is accompanying with the Differently abled person, the ID proof of such escort has also to be produced to the conductor.
Senior Citizens:
At the time of boarding the vehicle, photocopy of the Age Proof ID has to be handed over to the Conductor and also have to produce Original Age Proof ID Cards like PAN card, Voter's ID, Driving license, Passport, Ration card, etc.
e-Ticket and Mobile Ticket Passengers must carry a printed ticket at the time of journey. It is passengers responsibility to carry the printout of the ticket at the time of journey.
If the passenger is traveling with 'e-Ticket / Mobile Ticket', he will have to produce the Original Identity Card mentioned in the 'e-Ticket / Mobile Ticket ' at the time of journey.
Refund rules in respect of journey tickets for E-ticket and M ticket
Before 48 hours of the schedule time of departure of the bus from the origin point. 10 % deduction of fare
Between 24 Hrs and 48 Hrs of the schedule time of departure of the bus from the origin point. 20 % deduction of fare
Between 60 minutes and 24 Hrs of the schedule time of departure of the bus from the origin point. 25 % deduction of fare
Reservation Fee and other applicable charges will not be refunded under any circumstances.
Cancellation of e-ticket / Mobile tickets is allowed only up to One (1) hour before the scheduled departure of the bus service from the Origin Point. After that cancellation will not be allowed. Further, cancellation can be done only before 9 PM for the current date journey after 10 PM and next day journey before 7 AM
All refunds related to E-Tickets and M-tickets will be refunded to the concerned Credit card / Bank Account only within 14 bank working days. The time taken for transfer of amount to customer account depends on the concerned bank's policy. SETC is not responsible for the bank side delay.
If the service is cancelled by TNSTC for operational reasons, refund applicable will be made to the concerned Credit Card / Bank Account only after receiving refund claim letter from the customer.
In case the ETicket was not booked but amount debited from your Bank account or Credit / Debit card, the amount would be credited back to your account / card within 15 working days.
In case the amount is not credited in 15 working days, please send a refund request letter to the Commercial Manager in the address below, quoting your User ID and Booking reference number (OB Number) of the transaction.
SETC will not be responsible for refund delays from Bank side.
For more details please see Terms & Conditions page.

"In case of any service was cancelled by TNSTC's due to unavoidable circumstances and no alternate service was operated in place of the Cancelled services, then the passengers reserved in that particular service can get the refund (after deducting applicable service fee) by sending a refund claim letter to the following address, along with original Journey Tickets within 25 (Twenty five) days from the date of journey and no claim will be entertained thereafter."

The Deputy Manager (commercial),
State Express Transport Corporation Tamil Nadu Ltd., 
"Thiruvalluvar House"
No.2, Pallavan salai, Chennai - 600002.

For Reservation Related Bank Queries: 044-49076326 / 49076316
For Reservations Related Queries Toll Free Number: 9513508001
For Reservation Related Queries:
*Conditions Apply
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